1. Checks supplies in counter area and restocks items to ensure a sufficient supply throughout the shift.
2. Maintains cleanliness and sanitation of the front-of-the-house including all tables, floors, windows, and beverage station, Restroom, etc.
3. Greets customers and takes their orders – use cash register to records the order and computes the amount of the bill – collects payment from guest and make change.
4. Complies with all portion sizes, quality standards, company police & procedures.
5. Collects cash, checks, or charge payment from guest. Makes change for cash transaction, verifies identification for checks and prepares charge vouchers for credit card purchases.
6. Counts money, checks, and charge payments in cash drawer at end of shifts.
7. Complete cold & hot food preparation assignments neatly, accurately, and in a timely fashion.
8. Maintains proper food handling, safety and sanitation standards while preparing food, serving food and clean-up.
9. Keep display equipment clean and free of debris during meal service as assigned.
10. Maintains professional appearance at all times, clean and well groomed as per standards. Displays a positive and enthusiastic approach to all assignments.
11. Demonstrates a complete understanding of daily menu items and explains it to customers accurately.
12. Exhibits a cheerful and helpful manner when dealing with customers.

• Education: High School or Equivalent
• Experience: Demonstrated ability to understand and implement written and verbal instruction.
• Physical: Positions requires bending, standing, and walking the entire workday. Must be able to lift 50 pounds. Cleaning duties such as wiping tables and small equipment, sweeping and refilling of stock.

Position Title: Shift Manager
Reports To: Assistant Manager / Manager


Position Summary:
The Shift Manager directly supervises the operations of a specified shift and ensures that schedules of activity and established quality standards are maintained. This includes the coordination of the individual and collective efforts of assigned staff; as well as maintains high quality standards in regards to food production and preparation, sanitation and safety and expediency of food items, Responsible customer service is a major component of this position.

Tasks And Competencies:

1. Demonstrates complete understanding of company requirements and interprets their intent accurately to staff members.
2. Monitors daily performance of staff and ensures compliance with established timetables.
3. Monitors quality of products and services produced by staff and ensures compliance with established standards.
4. Monitors sanitation and food handling practices of assigned shifts and ensures staff compliance with established standards.
5. Supervise staff in a consistently fair and firm manner. Maintains steady productivity through close observation. Provides direction when necessary.
6. Adjusts daily schedule and shift personnel to complete essential duties when the need arises.
7. Trains staff, as assigned, and assists with orientation of new employees in a timely and efficient manner.
8. Monitors customer traffic and makes appropriate adjustment to decrease waiting time.
9. Ensures that supplies are utilized properly and cost-effectively as per standards.
10. Ensures that all food and supplies are stored and /or maintained under proper conditions as per standards.
11. Inspect all units storage facilities each day so that proper temperatures and conditions are maintained, food is covered, labeled and dated.
12. Displays team-building skills and always handles all assignments with a positive and enthusiastic attitude.
13. Maintains professional appearance as per standards.

• Education: High School Diploma or equivalent.
• Experience: A minimum of Two (2) years as a counter server or equivalent position.
• Physical: Position requires walking and giving directions most of the working day. May be required to lift trays of food or food items weighing up to 50 pounds.